HRD Corp Claimable Course

KPI Setting

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Introduction

KPI (Key Performance Indicator) setting involves identifying and defining measurable goals that reflect critical success factors of an individual, team, or organization. These indicators help track performance against strategic objectives.

KPIs should be SMART:

  • Specific
  • Measurable
  • Achievable
  • Relevant
  • Time-bound

Why is KPI Setting Important?

Clarifies performance expectations

at all levels

Aligns individual and team efforts

with organizational goals

Enables data-driven decision-making

based on measurable results

Promotes transparency and accountability

in performance tracking

Supports continuous improvement

by identifying gaps and areas for development

Benefit of KPI Setting

Performance Visibility

Everyone knows what success looks like and how it's measured.

Improved Feedback & Evaluation

Enables objective performance reviews and constructive discussions.

Focus on What Truly Matters

Prioritizes efforts that yield high-impact results.

Better Resource Allocation

Time, talent, and budget are directed toward what matters most.

Motivation and Goal Orientation

KPIs give employees something concrete to aim for and celebrate.

Supports Strategic Success

Ensures progress is monitored and aligned with organizational direction.

Past Training

FAQs

It equips participants with best‑practice methods to identify, cascade and monitor Key Performance Indicators that align with corporate strategy, ensuring every role has measurable targets.

Managers, supervisors, HR and anyone responsible for performance management or preparing departmental scorecards.

Ready‑to‑use KPI selection templates, a KPI library, and a scorecard dashboard in Excel.

Through a blend of short lectures, real‑life case studies, facilitated discussions and hands‑on exercises using your own departmental data.

Yes—we can tailor the KPI library, case studies and exercises to reflect your sector and strategic priorities at no extra cost.

Our clients training feedback

"Maklumat jelas dan berimpak tinggi."
- Pejabat Daerah dan Tanah Rompin -
"Everything was great! I gained and improved my knowledge through this training. Thank you!"
- Amanah Raya Berhad -
"Program yang sangat membantu kefahaman dalam proses mengaudit."
- Universiti Islam Selangor -
"The best ISO training ever!"
- PKNS Real Estate Sdn Bhd -
"Penerangan yang sangat baik serta pendekatan yang digunakan sangat memudahkan untuk faham."
- Cinta Syria Malaysia -
"Terbaik moga terus maju!"
- Lembaga Pertubuhan Peladang -
"Kursus yang banyak memberi informasi. Boleh dianjurkan lagi pada masa akan datang."
- Lembaga Kemajuan Johor Tenggara -
"Delivering excellence with impactful and effective objective communication."
- E.A. Technique (M) Berhad -
"Penjelasan yang jelas dan sangat membantu."
- Iman Care -
"Highly detailed and easy to comprehend."
- Queuemed Healthtech Sdn Bhd -
"Sangat baik dan dapat meningkatkan kefahaman berkenaan audit kualiti."
- Majlis Perbandaran Kajang -
"Perkongsian yang cemerlang dan mudah difahami dalam masa yang singkat."
- Majlis Perbandaran Kubang Pasu -
"Dapat meningkatkan skil dari segi pengauditan QMS dan ABMS."
- Majlis Bandaraya Alor Setar -
"Easy to understand and clear, with helpful examples."
- Bahagian Wang Tak Dituntut -
"Penceramah sangat terbaik dan cara mengajar lain dari yang lain.. Sangat seronok."
- Majlis Perbandaran Selayang -

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